Maria Imran 
A digital cybercrime complaint system is being built into the NADRA Pak ID platform, Federal Interior Minister Mohsin Naqvi announced, as the National Cyber Crime Investigation Agency shifts its complaint cell to the app. Complaints will be logged digitally, and citizens and authorities will be able to watch live progress and see the action taken on each case.
Digital Cybercrime Complaint System Moves to Pak ID
The move brings reporting onto a national identity platform. A single channel with visible tracking should make it easier for victims to follow up and for officials to manage cases.
Staffing Gaps and Support for the Agency
Naqvi pointed to a severe shortage of personnel, saying the NCCIA has only 61 employees across Punjab, which has an estimated population of 140 million. He announced plans to meet Prime Minister Shehbaz Sharif to address immediate staffing, budget and operational needs.
Candid acknowledgement of the gap shows a willingness to fix it. Recruitment, training and equipment would let the agency match its workload, and the NCCIA helpline on 1799, opened earlier in Islamabad, already offers a route for rapid reporting.
Focus on Fraud, Blackmail and Online Safety
The reforms target online financial fraud, digital blackmail, cyberstalking and harassment, with particular attention to protecting women and children. These offences affect households at every income level, so faster complaint handling would be felt widely.
For lasting results, the app needs clear response timelines, data protection and coordination with provincial police, while wider enforcement trends are covered in What Can FIA Cybercrime Wing Do?, and regular public reports on case numbers and outcomes would build trust in the new system.
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