Farhan Qureshi 
Punjab driving licence online services have taken a major step forward as the province shifts driving licence facilities to the Dastak Citizen App under the “Maryam Ki Dastak” initiative of the Punjab Information Technology Board. The move is aimed at simplifying the application process and offering more convenience to citizens by providing doorstep services.
The move is part of Punjab’s broader effort to modernise public services and make them more accessible through technology.
Punjab Transfers Driving Licence Services To Dastak App
Punjab Traffic Police has officially shifted online driving licence services from the old DLIMS platform to the Dastak Citizen App. The change is a big shift in how motorists deal with licensing authorities. Applicants can do much of the process online and get help at their choice of location, instead of having to go to physical offices or use the old website.
What Drivers Need To Know About The New System
The Dastak app has several commonly used services offered under the new arrangement. Motorists will be able to apply for the learner permits without needing to visit licensing offices. Existing licence holders can also renew their driving licences online.
Another important service offered through the platform is duplicate licences, which makes it easier for applicants to replace damaged or lost documents.
In the transition, the previous DLIMS website will no longer be the main portal for online licence services. Now, citizens seeking digital solutions are required to use the Dastak application for processing requests.
Facilitating Government Services At The Doorstep For Citizens
The doorstep facilitation model is one of the most innovative features of the system. Specially trained government representatives, called Dastak Facilitators, assist applicants throughout the whole process.
After scheduling the service request, facilitators will visit the place selected by the applicant and perform the required procedures, such as biometric verification and documentation processes. This method gives relief from long queues and visiting government offices again and again.
How Does The Dastak App Function?
Dastak Citizen App is the one-stop solution for driving licence services.
Applicants download the application from Google Play Store, Apple App Store and select the required service.
Renewals, duplicate licences and learner permits are available.
The system is flexible and allows citizens to complete procedures on their own schedule. Punjab has developed a model of combining digital applications with physical verification at home for the purpose of streamlining convenience and efficiency.
Alternative Booking Facility Available Via Helpline 1202
The authorities have provided an alternative mechanism for booking to those who do not want to use mobile applications.
Citizens can simply call the 1202 dedicated helpline to book services.
The call centre option guarantees that the initiative reaches those with less access to smartphones or digital platforms.
This broad-based approach reflects the commitment of the province to make it accessible to all sections of society.
Telephone Bookings
Applicants can book facilitator visits and receive guidance on required documentation and procedures.
Different Payment Options For Convenience
The digital system allows for several secure payment options.
Inter-Bank Fund Transfers (IBFT) is also a convenient option available in banks for payments by applicants.
The citizens can also make transactions electronically through popular digital wallets like JazzCash and EasyPaisa.
It is also available for those who like the traditional Cash on Delivery mode of payment.
Multiple payment channels will provide flexibility and make the system more user-friendly for people with different tastes.
The confidence of the digital licensing process is further added by secure payment options.
What Applicants Should Expect After Submitting A Request
When the application is processed, citizens will receive an SMS alert containing key information.
The message usually contains a tracking ID, estimated processing time and the total cost for the requested service.
The tracking system allows applicants to track the status of their requests and stay updated throughout the entire process.
The facilitators then perform the necessary procedures after verifying identity and gathering documents, and then deliver the processed licence to the residence of the applicant.
The whole experience has been designed to minimise inconvenience and reduce unnecessary travel.
These measures constitute a major improvement in the efficiency of service compared with traditional procedures.
Digital Transformation Enhances Public Service Delivery
Punjab’s step to digitise driving licence services is a pointer to the increasing importance of technology in governance.
The province is increasingly embracing digital initiatives aimed at enhancing service delivery and facilitating citizen convenience.
Dastak Citizen App is one of the projects that is trying to build transparent and accessible systems that can cater to the needs of a fast-changing society.
The shift to digital platforms, secure payment, SMS tracking and doorstep facilitation is part of a larger modernisation effort.
These programs not only save time but also help to increase public trust in government agencies.
Punjab’s Dastak Initiative Ushers In A New Era Of Convenience
Moving the driving licence-related services to the Dastak Citizen App is a giant leap in the digital transformation journey of Punjab.
Now, motorists in 40 districts can apply for learner permits, licence renewal and duplicates without long queues and multiple visits to the offices.
Visit The Pakistan for more updates.
